Get in touch

Questions about shrimp, water parameters, an order, or anything in between — we’re shrimp keepers too, and we answer everything ourselves. Email us or use the form below and we’ll get back to you within one business day.

Email: support@shrimpzone.com.au
Shrimp Zone · Sunshine North VIC · Australia

Received your order and something’s wrong? Time matters for live-arrival claims — email us within 8 hours of delivery with photos and a short video of the unopened bag. Full steps: DOA & Missing Items Policy.

  • New arrivals settling in? Start with the Care & Acclimation Guide.
  • Grades, sizes and water questions: the FAQ covers the common ones.
  • Order changes or cancellations: include your order number and we’ll sort it before dispatch.