Cancellation policy

Last updated: 09 September 2026

Some Shrimp Zone livestock is sold as a pre-order: you reserve animals from a batch we are still growing out, and we ship them once they are ready and the weather allows. This policy explains what you are agreeing to and how to cancel.

How a pre-order is charged

  • You pay a 50% deposit at checkout to reserve your animals.
  • The remaining 50% is charged automatically to the same card 2–3 days before your designated shipping date — we email you first. You can cancel any time before dispatch for a full refund of your deposit.
  • Nothing is charged on a schedule, and there is no subscription — a pre-order is a one-off purchase with the payment split in two.

When will your shrimp ship

Each pre-order listing shows an estimated dispatch window. It is an estimate, not a fixed date, for two honest reasons: young shrimp are ready when they are ready, and live animals only travel in safe weather. If a heatwave or cold snap sits over your delivery route, we hold the parcel until conditions are safe rather than risk the animals. We will always tell you if that happens.

Cancelling

  • You can cancel any time before dispatch for a full refund of your deposit. No reason needed, no fee.
  • If your order is delayed more than four weeks past the estimated dispatch window, we will contact you — and you can cancel for a full refund at that point, or keep waiting, whichever you prefer.
  • If we cannot fulfil a pre-order at all (a batch does not come through, or we lose a line), we cancel it ourselves and refund your deposit in full.
  • Once your order has been dispatched it can no longer be cancelled, because the animals are in transit. From that moment our Live Arrival Guarantee applies instead.

How to cancel

Email support@shrimpzone.com.au with your order number and tell us you would like to cancel the pre-order. We will confirm and refund your deposit to the original payment method, normally within 5–10 business days.

Changing your payment method

If the card saved at checkout expires or is cancelled before we ship, the balance charge will fail, and we will email you for an alternative rather than cancelling your reservation.

Nothing in this policy limits your rights under the Australian Consumer Law.

Questions: support@shrimpzone.com.au — Shrimp Zone, Sunshine North VIC.